Product Information

• What does Ulvang do in relation to ethical trade?
• Is Ulvang wool mulesing free?
• Is Ulvang wool treated?
• Where are Ulvang products produced?
• How does Ulvang work with Social Responsibility?
• Hva er Ulvang’s Code of Conduct?

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Shipping and Returns

• Account and login issues
• Chat opening hours
• Do I have the right to regret the purchase?
• Do I have to pay shipping if I return an order?
• How long does it take for the money to be in my account once I have returned an order?
• I want to return my order. How do I do that?

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Sponsorship & Partnership

• I want to become an Ulvang ambassador or have a proposal for a relevant collaboration with Ulvang.

Warranty & Repair

• Where can I send my Ulvang product for repair?
• My sweater has shrunk, what do I do?
• My product has a defective zipper. What should I do?
• How do I repair my Ulvang product?
• How do I wash my wool products?
• I have gotten a damaged product delivered from you. What should I do?